GENERAL TERMS & CONDITIONS

 

Last updated on 01 July, 2025

 

The following General Terms and Conditions of Sale concern the use of the website factory.flexarchery.com, owned and maintained by:

 

MMBC S.L. - FLEXARCHERY

Barrio de Abajo s/n

39608 Igollo de Camargo - Cantabria

Spain

P. +34 942 269333

E. factory@flexarchery.com

VAT : ESB39447230

 

ACCESS TO CONTENT OF  newfactory.flexarchery.com

 

This Legal Notice regulates the conditions of access and use of the website factory.flexarchery.com makes available to Internet users.

User is understood to be any person who accesses or uses the website.

The access or use of the website and any of its pages by a user, whether or not registered as such, implies the unreserved acceptance by the user of this Legal Notice. For this reason, please read it carefully.

 

USER PROFILE – SALES

 

Sales on factory.flexarchery.com  website is aimed at offering custom made bowstrings and cables and offering specialized accessories for archery. The users it is aimed are archers with technical knowledge in the maintenance, installing  and handling of bowstrings and cables and the use of equipment accessories for the practice of archery.

 

WEB CONTENT AND LINKS

 

In MMBC SL we are not responsible for the misuse of the contents of our website, being the sole responsibility of the person who accesses or uses them.

 

Nor do we assume any responsibility for the information contained in the web pages of third parties that can be accessed by links or search engines from the web page factory.flexarchery.com

 

EXCHANGE OR DISSEMINATION OF INFORMATION

 

MMBC SL. declines any responsibility arising from the exchange of information between users through its website. Especially we are not responsible for the use that minors may make of it in the event that the content accessed may hurt their sensitivity

 

UPDATING AND MODIFICATION OF THE WEBSITE

 

MMBC SL. reserves the right to update, modify or eliminate the information contained in its web site, and its configuration or presentation, at any time, without prior notice, and without assuming any responsibility for it.

 

NOTES ON TECHNICAL ASPECTS

 

In MMBC SL. we do not assume any responsibility that may arise from technical problems or failures in computer equipment, not attributable to our Company, that occur during connection to the Internet network, as well as for damages that may be caused by third parties through illegitimate interference outside the control of MMBC SL

 

We are also exonerated from all responsibility for possible damages or losses that the user may suffer as a result of errors, defects or omissions in the information that we provide when it comes from sources outside our control.

 

TYPOGRAPHICAL  ERRORS

 

MMBC SL is not responsible for typographical errors in prices, promotions, offers, promotional gift cards or promotional conditions in general. In the event that at any time an error of this type occurs, at all times beyond the control of MMBC SL, it will be corrected immediately. If there is a typographical error in any of the prices or promotions shown and a client has made a purchase decision based on said error, we will notify him of this error and the client will have the right to cancel his purchase at no cost on his part.

 

PRODUCT AVAILABILITY

 

MMBC SL reserves the right to return the amount of your order if it is not possible to make the shipment or delivery of the merchandise in the terms mentioned in this document.

 

LIMITATION OF LIABILITY

 

The use of the bow and crossbow are inherently dangerous and can cause serious injury or even death. It is the customer's responsibility to comply with all the legal provisions regarding the possession, transport and use of the bow and / or crossbow and to be technically qualified to use the materials that MMBC SL distributes.

 

LEGISLATION AND JURISDICTION

 

These general conditions will be interpreted in accordance with current legislation in Spain on the matter, which will be applied subsidiarily in everything that has not been provided for in them. (Basically Law 34/2002 of July 11 on information services and electronic commerce)

 

The users of our website are aware of all the above and accept it voluntarily.

 

Check our personal data protection policy

 

PURCHASE

 

All orders are fulfilled at our factory and warehouse in Igollo de Camargo, Cantabria , Spain within 10–20 business days. In some periods, as summer, Christmas, staff holidays, would take some delay. Our  String production crew take their annual holidays in : Easter Week, Summer: July last week and August frist week, week of Christmast to first week of January.

All orders are subject to availability and technical feasibility. When your order is placed we will send you an order confirmation.

Once your package is shipped we will send you an email with a tracking number for the package.

For security reasons, we do not store any payment information in our database.

These terms of use are construed in accordance with Spanish law and you agree that the Spanish courts will have exclusive jurisdiction for any dispute under this agreement.

The laws of your country may be different from the laws in Spain and there may be additional legal requirements for you to use this website.

You must comply with all applicable local and international laws and regulations regarding your use of our website. Factory.flexarchery.com reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Violation of the site may be subject to prosecution.

This agreement is governed by the laws of Spain. Each of us agrees to only bring legal actions about this agreement in a Cantabria ( Spain) court.

 

SHIPPING CHARGES

 

Shipping costs will be added to your order, if applicable .

 

1- European Union*

     € 14 flat rate without taxes. 

      Free shipping on EU orders over 200€ in products (*) without taxes

 

(*)Applicable to continental and  main lands of : Austria, Belgium, Bulgaria, Cyprus, Croatia,  Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden, United Kingdom. 

(*) Excluded all lands with special economic zones or remote lands.

  2- Rest of EU and Europe

Transport quotation is calculate after we check  weight and volume. We will send you an email with this information before payment.

All customs duties and/or local taxes  are not included in prices and we not cover it.

 

3- Rest of world

Transport quotation is calculate after we check  weight and volume. And must be paid by customer. We will send you an email with this information before payment.

All customs duties and/or local taxes  are not included in prices and we not cover it.

4.- If an order has been beneficiated for free shipping and a product /s is returned, by any reason, and the value of the remain order does not meet the minimum amount for free shipping we will charge or deduct from refunds the shipping cost paid

 

PAYMENT & PRICES

 

Prices are in Euros

 

 

We accept payment by PayPal and credit/debit card. Payments  across PayPal can be done with a PayPal account or with a valid credit card.

If your country is part of the European Union (EU), prices include spanish VAT . Actually is 21 %.

If you country is outside the European Union (EU), prices will be net. The  order confirmation you receive by email include the value net.

Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Flex Archery ships your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for further information.

 

 

ORDERS DELIVERY

 

All orders are shipped with an effective and affordable cost and we try always to use once can be tracked via freight forwarder's website. Once the parcel has been shipped, you will receive an e-mail confirming ship.

Due to courier restrictions and the risk of payment fraud we cannot deliver to PO Boxes.

 

UNCOLLECTED ORDERS

 

Shipping costs will not be refunded for uncollected or rejected orders items. Return transportation costs will be paid by the customer. In case a refund is applicable, return transport cost will be deducted from refund.

 

RETURNS & EXCHANGES

 

If for any reason you are not satisfied with your order, you have a period of 15 calendar days, counting from the delivery date of the order, to return it.

 

You have to send us the product in perfect condition, unused and in its original packaging, including warranties, labels and instructions for use. The return shipment to our warehouse is the responsibility of the customer.

It is very important that you return the product (s) perfectly packed. In the event that the products are damaged due to improper packaging. If the items are not received in their original packaging, incomplete or damaged and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items.

 

The shipping expenses for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself.

 

The items are your responsibility until they reach our warehouse. Please make sure you pack the return safely to prevent any damage to the products or boxes. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back

 

Remember that ALL bowstrings and cables are custom made manufactured on demand, with the specifications that you enter in the web, so we do not accept exchanges or returns. Once we receive the merchandise in our warehouses and we verify that all the above conditions are met, MMBC SL will accept the return of the product and will proceed to refund the amount according to the payment method made, and where appropriate, the shipment of the new product:

 

1. If you made the payment by credit card or PayPal, the amount will be credited to the same credit card or PayPal account.

 

You will receive the refund of the amount within a maximum period of 14 days from the receipt of the exchange or return product in our warehouse. Keep in mind that if you paid by credit card, it is likely that your bank will not show you the amount of the refund in your balance until the following month.

Keep in mind that MMBC SL does not accept transport due, if you have any questions, contact us by email: factory.flexarchery.com

 

Please Contact us on e-mail:  factory@flexarchery.com if you want to return a product.

 

Please note  that strings and/or cables , for any type of bows,  are   custom made at the specs you order and are not elegibles for refunding or exchanges.

 

RIGHT OF  WITHDRAWAL

 

The user has the right to cancel his purchase within a period of  2 days from the receipt of the order as long as he communicates within that period, directly by writing an email to newfactory @ flexarchery . com.

 

 

WARRANTY

Valid for sales to final users.

 

MMBC SL offers its clients a 2-year legal guarantee against manufacturing defects.

Defects or damage due to improper use or handling of the material or wear caused by normal use of the same, are not included in this warranty.

Losses in the functionality of the items, due to their design limitations, are also excluded from the coverage of this warranty.

The repair, payment or replacement will be carried out within a maximum period of 2 months. In the event that it is technically impossible to determine in our after-sales service whether a defect or malfunction comes from manufacturing or misuse, the item will be returned.

If upon receipt of the order, before the product is used, you find a defect or failure in what was received, you will have to contact us through customer service by email at the address factory @ flexarchery . com, we will ask you for a photo of the defect and we will take care of collecting the product, once we receive it, we will proceed to the change or replacement as soon as the production line allows it or in the case of not being possible the refund of the money.

 

WEB BROWSER AND LANGUAGE 

The factory.flexarchery.com website is designed to be viewed with the Chrome browser in english language as standard. If you want to see it in another language, the browser has the option of translating into more than 100 languages. To view the content of the web in your language, just click  on the mouse wright button and select translate.  

 

DISCLAIMER

We do not guarantee that all the items available at the factory.flexarchery.com  web shop are in stock at the time of your order.

factory.flexarchery.com  cannot warrant that the content of the site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. factory.flexarchery.com  may at any time change the content of the site.

Though factory.flexarchery.com   strive to always display the correct texts, images and pricing on the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled.

Part of the services mediated through the site are performed and concerned for by outside organizations. In situations where factory.flexarchery.com  act as agent for such services, we cannot be held responsible for any errors resulting from their activities.

factory.flexarchery.com  cannot be held responsible for any damages caused from using the site or for that matter not being able to use the site. factory.flexarchery.com  cannot guarantee a problem-free uninterrupted and secure access to the site.

We cannot guarantee that colours in the website are fully equivalent to the items’ actual colors. This depends partly on the colour settings of your computer and monitor.

 

 

PUBLICITY POLICY

All personal information saved at the site will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to the different units of factory.flexarchery.com  . When registering to the site, you have the option not to receive any information from factory.flexarchery.com . If you wish to end your subscription to information from factory.flexarchery.com  , you may make the changes in your account settings or send an email to factory@flexarchery.com. State your name and email address and a short description of the matter in the email message.

At all times you have the right to know what information is kept about you in our systems. This information can be requested by sending an email to factory@flexarchery.com. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.

All customers paying by card across PayPal are subject to validation checks. factory.flexarchery.com  make the reservation to delay any order if we suspect a further security control is needed.

 

COPYRIGHT AND INTELLECTUAL PROPERTY 

The source codes, programming, texts, designs, images, databases, logos, structure, trademarks and other elements of the website are protected by laws and international treaties on intellectual and industrial property.

 

All the Industrial and Intellectual Property rights of the site and its contents belong to MMBC SL or, where appropriate, to third parties.

 

The user undertakes to respect the rights of Industrial and Intellectual Property owned by MMBC SL and third parties.

  

The user can view all the elements of the website, print them, copy them and store them on the hard drive of their computer or on any other physical medium provided it is solely and exclusively for their personal and private use.

MMBC SL provides access to information, services, programs or data on the Internet that may belong to third parties, in which case MMBC SL is not responsible for said content or for any claims that may arise from the quality, reliability, accuracy or correction of the same.

 

For press inquiries, please contact us at factory.flexarchery.com

  

SECURITY

 

newfactory.flexarchery.com  use security industry standards in transferring information to process your orders.

For security reasons, we do not store any payment information in our database.

 

FORCE MAJEURE

In case of Force Majeur, factory.flexarchery.com´s obligations are procrastinated. The contract between you and factory.flexarchery.com   can in such cases be partially or fully terminated by yourself or by factory.flexarchery.com. A Force Majeur is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.

factory.flexarchery.com  will under such circumstances do everything we can to solve the matter for our customers as soon and entirely as posible.