Last updated on 01 July, 2025
The following General Terms and Conditions of Sale concern the use of the website www.newflexarchery.com, owned and maintained by:
MMBC S.L. – FLEXARCHERY Barrio de Abajo s/n 39608 Igollo de Camargo – Cantabria Spain P. +34 942 269333 E. factory@newflexarchery.com VAT: ESB39447230
This Legal Notice regulates the conditions of access and use of the website www.newflexarchery.com made available to Internet users. "User" is understood to be any person who accesses or uses the website. The access or use of the website and any of its pages by a user, whether or not registered as such, implies the unreserved acceptance by the user of this Legal Notice. For this reason, please read it carefully.
Sales on the www.newflexarchery.com website are aimed at offering custom-made bowstrings and cables, as well as specialized accessories for archery. The target users are archers with technical knowledge in the maintenance, installation and handling of bowstrings and cables, and in the use of accessory equipment for the practice of archery.
MMBC SL is not responsible for the misuse of the contents of our website, this being the sole responsibility of the person who accesses or uses them.
Nor do we assume any responsibility for the information contained in the web pages of third parties that can be accessed by links or search engines from the website www.newflexarchery.com.
MMBC SL declines any responsibility arising from the exchange of information between users through its website. We are especially not responsible for the use that minors may make of it if the content accessed may harm their sensitivity.
MMBC SL reserves the right to update, modify or delete the information contained on its website, and its configuration or presentation, at any time, without prior notice, and without assuming any responsibility for it.
MMBC SL does not assume any responsibility that may arise from technical problems or failures in computer equipment not attributable to our company, that occur during connection to the Internet network, as well as for damages that may be caused by third parties through illegitimate interference outside the control of MMBC SL.
We are also exonerated from all responsibility for possible damages or losses that the user may suffer as a result of errors, defects or omissions in the information that we provide when it comes from sources outside our control.
MMBC SL is not responsible for typographical errors in prices, promotions, offers, promotional gift cards or promotional conditions in general. In the event that at any time an error of this type occurs, always beyond the control of MMBC SL, it will be corrected immediately. If there is a typographical error in any of the prices or promotions shown and a client has made a purchase decision based on said error, we will notify them of this error, and the client will have the right to cancel their purchase at no cost.
MMBC SL reserves the right to return the amount of your order if it is not possible to make the shipment or delivery of the merchandise in the terms mentioned in this document.
MMBC SL reserves the right to refuse or cancel orders before shipment in the following cases:
Lack of product availability.
Manifest error in the price or product description.
Detection of fraud or improper use of payment methods.
Existence of previous claims, returns or incidents that, in the company’s judgment, may imply abusive use of our commercial policies.
In the event of cancellation, any amount paid will be fully refunded using the same payment method used by the customer, within a maximum of 14 calendar days.
The use of the bow and crossbow is inherently dangerous and can cause serious injury or even death. It is the customer's responsibility to comply with all the legal provisions regarding the possession, transport and use of the bow and/or crossbow and to be technically qualified to use the materials that MMBC SL distributes.
These general conditions will be interpreted under current legislation in Spain, which will be applied subsidiarily in everything that has not been provided for in them (specifically Law 34/2002 of July 11 on information services and electronic commerce).
Users of our website are aware of all the above and accept it voluntarily.
Check our personal data protection policy.
All orders are fulfilled at our factory and warehouse in Igollo de Camargo, Cantabria, Spain within 10–20 business days. During certain periods, such as summer, Christmas, and staff holidays, orders may take longer to process. Our string production crew takes annual holidays during: Easter Week; Summer: last week of July and first week of August; and from Christmas week to the first week of January.
All orders are subject to availability and technical feasibility. When your order is placed, we will send you an order confirmation. Once your package is shipped, the transport company will send you an email with a tracking number.
For security reasons, we do not store any payment information in our database.
These terms of use are construed under Spanish law, and you agree that the Spanish courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may be different from the laws in Spain, and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.
www.newflexarchery.com reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Violation of the site may be subject to prosecution.
This agreement is governed by the laws of Spain. Each of us agrees to bring legal actions about this agreement only in a Cantabria (Spain) court.
Shipping costs will be added to your order, if applicable.
European Union* €14 / €17 rate without taxes, depending on the destination country. Free shipping on EU orders over €200 in products (*) without taxes.
() Applicable to continental and mainland areas of: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden, United Kingdom. () Excluded: areas with special economic zones or remote territories.
Rest of EU and Europe Transport quotation is calculated after we check weight and volume. We will send you an email with this information before payment. All customs duties and/or local taxes are not included in prices, and we do not cover them.
Rest of World Transport quotation is calculated after we check weight and volume and must be paid by the customer. We will send you an email with this information before payment. All customs duties and/or local taxes are not included in prices, and we do not cover them.
If an order has benefited from free shipping and a product(s) is returned for any reason, and the value of the remaining order does not meet the minimum amount for free shipping, we will charge or deduct from refunds the shipping cost paid.
Prices are in Euros.
We accept payment by PayPal and credit/debit card. Payments through PayPal can be made with a PayPal account or with a valid credit card.
If your country is part of the European Union (EU), we will apply the current VAT % in the country where the parcel will be sent. If your country is outside the European Union (EU), prices will be net. The order confirmation you receive by email includes the net value.
Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. www.newflexarchery.com ships your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU, and we cannot predict your particular charges. If you incur any such additional charges, they must be paid for your package to clear customs. Please contact your local customs office for further information.
All orders are shipped at an effective and affordable cost, and we always try to use a carrier that can be tracked via the freight forwarder's website. Once the parcel has been shipped, you will receive an e-mail confirming shipment.
Due to courier restrictions and the risk of payment fraud, we cannot deliver to PO Boxes.
Shipping costs will not be refunded for uncollected or rejected orders. Return transportation costs will be paid by the customer. In case a refund is applicable, return transport costs will be deducted from the refund.
If for any reason you are not satisfied with your order, you have 15 calendar days from the delivery date to return it.
You must send us the product in perfect condition, unused, and in its original packaging, including warranties, labels, and instructions for use. The return shipment to our warehouse is the responsibility of the customer.
It is very important that you return the product(s) perfectly packed. If the products are damaged due to improper packaging, or are incomplete or not in their original packaging, a deduction can be made from your refund proportional to the decrease in value of the items.
Return shipping expenses are not covered by us and must be paid and arranged by you.
The items are your responsibility until they reach our warehouse. Please make sure you pack the return safely to prevent any damage to the products or boxes. Keep receipts and tracking numbers as proof of sending the items back.
Important: All bowstrings and cables are custom-made to the specifications you provide on the website and are therefore not eligible for returns or exchanges.
Once we receive the merchandise in our warehouse and verify that all the above conditions are met, MMBC SL will accept the return of the product and proceed to refund the amount according to the payment method used.
Refunds will be processed within 14 days from receipt of the returned product in our warehouse. Note that if you paid by credit card, your bank may not show the refund on your balance until the following month.
We do not accept freight collect shipments. If you have any questions, contact us by email: factory@newflexarchery.com
The user has the right to cancel their purchase within 2 days from receipt of the order, provided they communicate it within that period by email to: newfactory@flexarchery.com
Valid for sales to final users.
MMBC SL offers a 2-year legal guarantee against manufacturing defects. Defects or damage due to improper use or handling of the material, or wear caused by normal use, are not included in this warranty. Loss of functionality due to design limitations is also excluded from this warranty.
Repairs, payments, or replacements will be carried out within a maximum period of 2 months. If it is technically impossible to determine whether a defect comes from manufacturing or misuse, the item will be returned to the customer.
If upon receipt of the order, before the product is used, you find a defect, contact us via customer service at factory@newflexarchery.com. We will ask for a photo of the defect and arrange to collect the product. Once received, we will replace it as soon as production allows, or issue a refund if replacement is not possible.
The www.newflexarchery.com website is designed to be viewed with the Chrome browser in English by default. To view it in another language, use the browser’s translation function.
We do not guarantee that all items on www.newflexarchery.com are in stock at the time of your order. www.newflexarchery.com may at any time change the content of the site. While we strive to always display correct texts, images and prices, errors can occur.
If you have been charged the wrong amount, we will offer you the option to place a new order with the correct price or to cancel your order. If we cannot contact you, your order will be automatically cancelled.
We cannot be held responsible for any damages caused by using or not being able to use the site, nor can we guarantee uninterrupted and secure access. Colours displayed on the website may differ slightly from the actual product due to monitor settings.
All personal information stored by the site will be handled with the utmost care. It will be used solely to provide the best service possible and for marketing activities related to www.newflexarchery.com. You may opt out of marketing communications at any time via your account settings or by emailing factory@newflexarchery.com.
All content of the website is protected by laws and international treaties on intellectual and industrial property. The user may view, print, copy and store content solely for personal and private use.
www.newflexarchery.com uses industry-standard security measures for processing orders. We do not store payment information.
In case of force majeure, obligations are postponed and the contract may be partially or fully terminated by either party. Events include war, riot, strike, natural disasters, and similar. www.newflexarchery.com will strive to resolve the matter as soon as possible.